APA Style
LUCAS, ROBERT W.. (2005).
Customer service: Building successful skills for the twenty-first century (3).
Boston:
McGraw-Hill.
Chicago Style
LUCAS, ROBERT W..
Customer service: Building successful skills for the twenty-first century.
3
Boston:
McGraw-Hill,
2005.
TXB.
MLA Style
LUCAS, ROBERT W..
Customer service: Building successful skills for the twenty-first century.
3
Boston:
McGraw-Hill,
2005.
TXB.
Turabian Style
LUCAS, ROBERT W..
Customer service: Building successful skills for the twenty-first century.
3
Boston:
McGraw-Hill,
2005.
TXB.