APA Style
BITNER, MARY JO, ZEITHAML, VALARIE A, GREMLER, DWAYNE. (2009).
Services Marketing : Integrating Customer Focus Across the Firm (5).
America:
Mc Graw Hill.
Chicago Style
BITNER, MARY JO, ZEITHAML, VALARIE A, GREMLER, DWAYNE.
Services Marketing : Integrating Customer Focus Across the Firm.
5
America:
Mc Graw Hill,
2009.
TXB.
MLA Style
BITNER, MARY JO, ZEITHAML, VALARIE A, GREMLER, DWAYNE.
Services Marketing : Integrating Customer Focus Across the Firm.
5
America:
Mc Graw Hill,
2009.
TXB.
Turabian Style
BITNER, MARY JO, ZEITHAML, VALARIE A, GREMLER, DWAYNE.
Services Marketing : Integrating Customer Focus Across the Firm.
5
America:
Mc Graw Hill,
2009.
TXB.