APA Style

BATESON,JOHN, HOFFMAN,DOUGLAS. (2011). Services marketing (4). America: SOUTH-WESTERN.

Chicago Style

BATESON,JOHN, HOFFMAN,DOUGLAS. Services marketing. 4 America: SOUTH-WESTERN, 2011. TXB.

MLA Style

BATESON,JOHN, HOFFMAN,DOUGLAS. Services marketing. 4 America: SOUTH-WESTERN, 2011. TXB.

Turabian Style

BATESON,JOHN, HOFFMAN,DOUGLAS. Services marketing. 4 America: SOUTH-WESTERN, 2011. TXB.